December 4, 2018
HONOLULU (KHON2) – After several days of technical difficulties, the telephone system for TheHandi-Van is back up and running.
However, the phone system for TheBus, while operational, isn’t quite back to normal.
In a statement, the city said:
“Call volumes are still high, but declining from Tuesday’s level. The main Customer Service phone number for TheBus (848-5555) is still not working, but a recording is informing callers to use 768-9880 instead. To access the HEA System by voice phone, customers may call 852-6000.
Technical difficulties for both began late Monday, which impacted the scheduling of TheHandi-Van appointments.
The city’s Department of Information Technology and Oahu Transit Services information technology staff worked to resolve the problem as quickly as possible.