MiCare: bridging the gap between military patients and providers

(Via Ho’okele News)

The 15th Medical Group (MGD) at Joint Base Pearl Harbor-Hickam has been using MiCare, the military’s online confidential secure messaging service, for nearly a year and patients are responding positively.

In fact, 15th MDG patients are sending messages to their health care team at a higher rate than any other medical facility in the Pacific.

MiCare has been shown to significantly reduce the number of phone calls between patients and providers, increase patient satisfaction and save time for the medical office staff and the patient, so the clinic aims to continue to enroll as many patients as possible into MiCare.

Secure messaging has become a primary form of communication between patients and their health-care teams.

In MiCare, patients can request appointments with their healthcare providers, get test results, request prescription refills or ask their healthcare team non-urgent medical questions via a secure electronic message that bypasses phone-trees, voicemail and having to play phone tag.

The goal for the clinic is to respond to each patient message as quickly as possible. Messages are flagged for immediate response if not answered within 72 hours.

Those who have not already registered can sign up for MiCare. Patients can visit the 15th MDG to initiate the face-to-face registration process at any clinic front desk. Patients will need to show their military identification card and provide basic information such as name, social security number, birthday and email address.

An email will be sent to finish enrollment and confidential messaging may begin. As a note, patients should check their junk mail box as well. The invite email may be filtered there.

For more information, visit http://www.airforcemedicine.af.mil/micare/.

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