(Via Ho’okele News)
Keeping up with the rapidly increasing number of TRICARE beneficiaries who most often turn to a laptop or cell phone when they have questions, walk in service at Naval Health Clinic Hawaii (Makalapa Clinic and Kaneohe Bay Clinic) TRICARE Service Center (TSC) will no longer be available as of April 1. Find out more at http://www.tricare.mil/TSC.
Naval Health Clinic Hawaii patients still have a wide variety of secure, electronic customer service options available through http://www.tricare.mil. The new “I want to … ” feature puts everything beneficiaries want to do online on the front page of http://www.tricare.mil.
When walk-in service ends April 1, beneficiaries who want to get personal assistance can call UnitedHealthcare Military & Veterans at 1-877-988-9378 or visit their website at http://www.uhcmilitarywest.com for enrollment and benefit help.
All health care, pharmacy, dental and claims contact information is located at http://www.tricare.mil/ contactus. Beneficiaries can get 24/7 TRICARE benefit information at http://www.tricare .mil, and make enrollment and primary care manager changes and more online at http://www.tricare .mil/enrollment.
Rather than driving to an installation TSC, TRICARE beneficiaries can even combine high-tech with low-tech by downloading health care forms online and sending them through the U.S. mail – at a cost of less than 50 cents.
Walk-in customer service is also the most expensive possible customer service option. By eliminating walk-in customer service at TSCs, the Department of Defense estimates savings of approximately $250 million over five years. The change does not affect TRICARE benefits or health care delivery.
For additional information, contact UnitedHealthcare Military & Veterans at 1-877-988-9378 or http://www.uhcmili tary-west.com or the beneficiary counseling assistance coordinator/debt collection assistance officer at 808-473-1880 x2282.